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hp fax 1240 series
chapter 8
96
troubleshooting
My HP Fax does not
power on.
• The HP Fax may not be properly connected to a power
supply.
– Make sure the connection from the power outlet to the
HP Fax is firmly connected. Plug the power cord into a
grounded power outlet, surge protector, or power
strip.and wait a few seconds for the HP Fax to power on
– If the HP Fax is plugged in to a power strip, make sure the
strip is turned on.
– Test the power outlet to make sure it is working.
– If you plugged the HP Fax into a switched outlet, make
sure the switch is on.
• The HP Fax might not respond if you press the On button too
quickly. Press the On button once slowly.
• If the HP Fax still does not turn on, it might have a mechanical
failure. Unplug the HP Fax from the power outlet and contact
HP.
The HP Fax does not
print satisfactorily.
Check the print cartridge to make sure you have properly removed
its packaging. Being careful not to touch the gold-colored contacts
or ink nozzles, make sure you have gently pulled the pink tab to
remove the plastic tape.
If you continue to have problems, see work with print cartridges on
page 65.
I received a message
on the front panel
display about a paper
jam or a blocked
carriage.
If either a paper jam or blocked carriage error message appears
in the front panel display, there might be some packing material
inside the HP Fax. Lift open the print-carriage access door to
expose the print cartridges and remove any packing material or
other items that do not belong there.
problem possible cause and solution