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user guide
troubleshooting information
105
troubleshooting
I have difficulties
when sending faxes
and when receiving
faxes.
• Make sure you connected the HP Fax from the port labeled
“1-LINE” to your telephone wall jack using the phone cord
supplied in the box with your HP Fax.* This special 2-wire cord is
different from the more common 4-wire cords you might already
have in your office. Check the end of the cord and compare it to
the two types of cords shown below:
*
This possible cause/solution applies only in the countries/regions that
receive a 2-wire phone cord in the box with the
HP Fax, including:
Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece,
India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico,
Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain,
Taiwan, Thailand, USA, Venezuela, and Vietnam.
If you used a 4-wire cord, disconnect it, find the supplied 2-wire
cord, and then connect the 2-wire cord to the HP Fax (at the port
labeled “1-LINE”). For more information on how to connect this
cord, see fax setup on page 75.
Note: If the 2-wire cord is not long enough and you need to extend
it, you might want to purchase an in-line coupler and use a 4-wire
cord to increase the length. The type of coupler you would need
allows you to connect a 2-wire cord at one end, and a 4-wire cord
at the other. Attach the 2-wire cord from the “1-LINE” port of the
HP Fax to one side of the coupler; then attach a 4-wire cord from
the opposite side of the coupler to the telephone wall jack.
problem possible cause and solution
2-wire cord
End view of the 2-wire phone cord
supplied in the box with your
HP Fax
4-wire cord
End view of a 4-wire phone cord that
will probably cause faxing problems if
connected directly to your HP Fax