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hp fax 1240 series
chapter 10
126
support
4 If you are still experiencing problems and need to speak with an HP Customer
Support Representative, do the following:
a. Have the specific name of your HP Fax, as it appears on the front panel,
available.
b. Have your service ID and serial number ready.
To display your service ID and serial number on the front panel, press OK and
Start Color at the same time. Press !
until Model Number appears, and then
press OK. The service ID appears on the bottom line of the front panel display.
Make note of the service ID, and then press Cancel. You are returned to the
Info Menu. Press ! until Serial Number appears, and then press OK. The serial
number appears on the bottom line of the front panel display. Make note of the
serial number, and then press Cancel repeatedly to exit the Info Menu.
c. Print a Self-Test Report. For information on printing a Self-Test Report, see print
a self-test report on page 66.
d. Make a color copy to have available as a sample printout.
e. Be prepared to describe your problem in detail.
5 Call HP Customer Support. Be near your HP Fax when you call.
call in the U.S.
Call 1-800-HP-INVENT. U.S. phone support is available in both English and Spanish
languages 24 hours a day, 7 days a week (days and hours of support may change
without notice). This service is free during the warranty period. A fee may apply outside
the warranty period.
call in Canada
The numbers listed below are current as of the publication date of this guide. For a list of
current international HP Support Service numbers, go to this website and choose your own
country/region or language:
www.hp.com/support
As part of our constant efforts to improve our phone support service, we advise you to
check our website on a regular basis for new information regarding service features and
delivery.
country/region hp technical support
Canada during
warranty
(905) 206 4663
Canada post-warranty
(per-call charge)
1-877-621-4722