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user guide
troubleshooting information
101
troubleshooting
Nothing happens
when I try to copy.
• The HP Fax is turned off. Look on the HP Fax front panel. If
the display is blank and no lights are on, the HP Fax is turned
off. Make sure the power cord is connected and plugged into
a power outlet. Press the On button to turn on the HP Fax.
• The original is placed incorrectly in the document feeder tray.
Make sure it is inserted fully into the document feeder tray.
When the original is properly inserted, Original loaded
appears on the front panel display. If this message does not
appear, remove your original and re-insert it.
• The HP Fax might be busy copying or receiving a fax. Check
the display on the front panel to see if the HP Fax is busy.
• The HP Fax has a paper jam. See paper jams on page 97.
• Small size paper is loaded in the paper tray.
The HP Fax only supports copying onto full size paper. Load Letter,
A4, or Legal paper and try copying again.
problem possible cause and solution