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user guide
troubleshooting information
113
troubleshooting
general status messages
message solution
Open door. Clear
carriage jam, and
then press OK.
The HP Fax is new and there is packing material inside the HP Fax.
Open the print-carriage access door and make sure that you have
removed all packing materials from the HP Fax.
Attach front panel
cover.
The HP Fax cannot function until the front panel cover is attached.
Attach the front panel cover to the HP Fax.
For information on installing the front panel cover, see the Setup Poster
that came with your HP Fax.
Paper jam. Clear
jam, and then press
OK.
The HP Fax has a paper jam.
Clear the paper jam, replace the rear cleanout door, and then press OK.
You will need to restart the job.
For more information, see paper jams on page 97.
Out of paper. Load
paper, and then press
OK.
The HP Fax is out of paper or the paper is not pushed back far enough.
Make sure paper is loaded in the paper tray and pushed back.
See load paper on page 11.
Busy
You tried to start another job while the HP Fax is already working on a
previous job.
Wait until the HP Fax is idle, and then try the job again.
Invalid date
You entered a date incorrectly.
Enter the date again. Valid formats (which vary by country/region) are:
• dd mm yy
• mm dd yy
dd is a 2-digit number representing the day, mm is a 2-digit number
representing the month, and yy is a 2-digit number representing the year.