Filter
Top Products
7
basics guide 47
troubleshooting
Your HP Photosmart printer is designed to be reliable and easy to use. This
chapter answers frequently asked questions and contains information about the
following topics:
• Hardware problems. See page 47.
• Printing problems. See page 48.
• Error messages. See page 51.
For troubleshooting information about software installation, see the reference
guide that came with your printer. For advanced troubleshooting information, see
the HP Photosmart Printer Help. For information about viewing the Printer Help,
see view the hp photosmart printer help on page 2.
hardware problems
Before contacting HP support, read this section for troubleshooting tips or go to
the online support services at www.hp.com/support.
Note: HP recommends using a USB cable of less than 10 feet (3 meters) in
length to minimize injected noise due to potential high electromagnetic
fields.
Problem Possible cause Solution
The On/Attention light
is blinking green but
the printer is not
printing.
The printer is processing
information.
Wait a moment for the printer to finish
processing the information.
The On/Attention light
is blinking red.
The printer requires
attention.
Try the following:
1 Check the printer’s LCD screen and the
computer monitor for instructions.
2 If this does not work and you have a
digital camera connected to the printer,
check the camera’s LCD for instructions.
3 If this does not work, turn off the printer.
Unplug the printer’s power cord, wait
about 10 seconds, then plug it in again.
Turn on the printer.