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basics guide
troubleshooting
49
Photo paper does not
feed into the printer
correctly.
Your printer may be in
an extremely high or low
humidity environment.
Try the following:
• Insert the photo paper as far as it will go
into the paper tray.
• Load one sheet of photo paper at a time.
The photo paper may be
curled.
Place the paper in a resealable plastic bag
and gently bend it in the opposite direction
of the curl until the paper lies flat. If the
problem persists, use different photo paper
that is not curled.
The printer does not
print the new photos
on the memory card.
There are no new photos
on the memory card, or
the photos have already
been printed from the
printer’s control panel.
Select and print the desired photos. For more
information about selecting photos, see
select photos to print on page 19. For more
information about the Print new menu
option, see print new photos on page 24.
I chose the Print new
menu option to print
the new photos on my
memory card, and the
printer printed more
photos than I
expected.
To the printer, a “new”
photo is one that you
have not printed from the
printer’s control panel.
When you select Print
new, the printer will print
all photos that have not
previously been printed
from the control panel.
Select the exact photo or photos you want to
print. For more information about selecting
photos, see select a photo on page 19. For
more information about the Print new menu
option, see print new photos on page 24.
A blank page came
out of the printer.
The print cartridge may
be out of ink.
Print a test page to determine the ink level of
the print cartridge, and replace the print
cartridge if necessary. For more information
about printing a test page, see print a test
page on page 44.
You may have begun
printing and then
cancelled the process.
If you cancelled the process before the file
started printing, the printer may have already
loaded paper in preparation for printing. The
next time you print, the printer will eject the
blank page before continuing with the new
project.
Problem Possible cause Solution