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Problems and Solutions
Troubleshooting 2–9
CD or DVD Problems
On some notebooks, the CD or DVD drive is removable. On other
notebooks, the CD or DVD drive should be removed only by an
authorized service provider.
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To prevent damage to your CD or DVD drive and to your notebook,
do not remove a CD or DVD drive unless you are certain that the CD
or DVD drive on your notebook is removable. If your model-specific
documentation does not include instructions for inserting and
removing a CD or DVD drive, do not remove the CD or DVD drive.
CD or DVD drive is not recognized by the
system
■ Make sure the correct device drivers are installed.
■ Update the system ROM.
■ If the notebook is running a retail version of the operating system and
the drive was inserted while the system was on, in Standby, or in
Hibernation, shut down the notebook. While the notebook is off,
remove, then reinsert the drive. Then turn on the notebook.
■ Run a virus scan.
■ If the CD or DVD drive on your notebook is removable:
❏ Remove, then reinsert, the drive exactly as instructed in your
model-specific documentation.
❏ Verify that the drive is not defective by using it in another
drive bay.
❏ Verify that the drive bay is not defective by using another drive
in the same bay.
320399-002.book Page 9 Thursday, June 19, 2003 1:17 PM