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2–10 Troubleshooting
Problems and Solutions
No alert sounds when a CD or DVD drive is
inserted
If the notebook is off, in Standby, or in Hibernation, no action is
necessary. The notebook audibly signals a successful drive insertion or
removal only when the notebook is on.
Notebook cannot start up from a CD or DVD
■ Allow more time. Startup from a CD or DVD may take up to
30 seconds or longer.
■ Make sure the CD or DVD is bootable.
■ Refer to your model-specific documentation for information about
enabling the drive as a boot device.
■ If the drive is removable and is currently inserted into an optional port
replicator, insert the drive into a notebook drive bay.
Notebook cannot read a CD or DVD
■ Allow more time. It may take up to 30 seconds or longer for the drive
to determine the type of media that has been inserted.
■ Make sure a single-sided CD or DVD has been inserted label side up.
■ Make sure the CD or DVD is inserted exactly as directed in your
model-specific or drive documentation.
■ Make sure the CD or DVD is supported by the drive. For example,
you can play a CD in a DVD drive, but you cannot play a DVD in a
CD drive.
■ Change the regional setting on the drive. For instructions, refer to
your model-specific documentation or, if you are using optional
DVD software, to your DVD software documentation.
■ Clean the CD or DVD.
320399-002.book Page 10 Thursday, June 19, 2003 1:17 PM