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Troubleshooting iii
Contents
1 Help Is Available
Quick Solutions Checklist . . . . . . . . . . . . . . . . . . . . . . . . 1–2
Is the Notebook Receiving Adequate Power? . . . . . . 1–2
Is the Notebook Turned On? . . . . . . . . . . . . . . . . . . . 1–2
Is the Notebook Overheated? . . . . . . . . . . . . . . . . . . 1–3
Is the System Unresponsive?. . . . . . . . . . . . . . . . . . . 1–3
Is an External Device Not Working?. . . . . . . . . . . . . 1–4
Is Software Functioning Abnormally? . . . . . . . . . . . 1–5
Finding the Help You Need . . . . . . . . . . . . . . . . . . . . . . . 1–7
Help from Your Notebook. . . . . . . . . . . . . . . . . . . . . 1–7
Help from Documentation . . . . . . . . . . . . . . . . . . . . . 1–7
Help from the World Wide Web . . . . . . . . . . . . . . . . 1–8
Help by Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–9
Help from a Service Provider . . . . . . . . . . . . . . . . . 1–10
2 Problems and Solutions
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
Audio Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2
Sound is not audible . . . . . . . . . . . . . . . . . . . . . . . . . 2–2
Sound does not record . . . . . . . . . . . . . . . . . . . . . . . . 2–2
Battery and Power Problems . . . . . . . . . . . . . . . . . . . . . . 2–3
Notebook does not turn on. . . . . . . . . . . . . . . . . . . . . 2–3
Notebook turns off unexpectedly . . . . . . . . . . . . . . . 2–3
Indicators are displaying a low-battery condition . . . 2–4
Battery pack does not charge. . . . . . . . . . . . . . . . . . . 2–5
Battery pack is warm after charging . . . . . . . . . . . . . 2–5
320399-002.book Page iii Thursday, June 19, 2003 1:17 PM