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Problems and Solutions
Troubleshooting 2–31
Modem does not connect at highest speed
■ Ask your telephone service provider to check your telephone line for
excessive static or noise. You may need to request a line filter.
Meanwhile, connect the modem to another telephone line. Poor line
conditions at the remote number can also slow transmission speed.
■ Verify that no other modem or telephone is using the telephone line.
(An extension telephone that has not been hung up may be causing
the problem.)
Characters are garbled or transfer rates
are slow
Ask your telephone service provider to check your telephone line for
excessive static or noise. You may need to request a line filter. Meanwhile,
connect the modem to another telephone line. (Poor line conditions at the
remote number can also slow transmission speed.)
Modem loses connection
■ Disable the call waiting feature before dialing. To obtain information
about disabling call waiting and to obtain the disable call waiting
code for your dialing area, contact your local telephone service
provider.
■ Verify that no other modem or telephone is using the telephone line.
(An extension telephone that has not been hung up may be causing
the problem.)
■ Ask your service provider if idle time on the line terminates a
connection.
320399-002.book Page 31 Thursday, June 19, 2003 1:17 PM