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Troubleshooting 1–1
1
Help Is Available
You can obtain troubleshooting assistance from the Help and
Support window, the World Wide Web, the telephone, or a local
service provider. All documentation included with your notebook
is available on the World Wide Web in several languages.
■ If you can access the Windows desktop on your notebook,
HP recommends that you begin troubleshooting any
notebook problem by using the Help and Support Center
window. To access the Help and Support Center window:
❏ In Microsoft Windows XP Professional or Microsoft
Windows XP Home, select Start > Help and Support.
❏ In Microsoft Windows 2000 Professional, select
Start > Help.
For more information about using the Help and Support
Center window, see “Help from Your Notebook” later in this
chapter.
■ If you cannot access the Windows desktop on your notebook
or would like to eliminate the most common problems before
using other troubleshooting resources, try the procedures in
the “Quick Solutions Checklist,” next in this chapter.
320399-002.book Page 1 Thursday, June 19, 2003 1:17 PM