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iv Troubleshooting
Contents
Battery pack charge displays seem inaccurate . . . . . 2–6
Battery pack run time is shorter than expected . . . . . 2–7
Standby cannot be initiated . . . . . . . . . . . . . . . . . . . . 2–7
Hibernation cannot be initiated . . . . . . . . . . . . . . . . . 2–8
CD or DVD Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–9
CD or DVD drive is not recognized by the system . . 2–9
No alert sounds when a CD or DVD drive is
inserted. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10
Notebook cannot start up from a CD or DVD. . . . . 2–10
Notebook cannot read a CD or DVD. . . . . . . . . . . . 2–10
DVD movie does not fill the screen . . . . . . . . . . . . 2–11
DVD play is erratic . . . . . . . . . . . . . . . . . . . . . . . . . 2–11
Standby or Hibernation affects CD or DVD play . . 2–12
DVD region error code is displayed . . . . . . . . . . . . 2–12
Digital Memory Card or Memory Stick problems. . . . . 2–13
Notebook does not accept a digital memory card or
Memory Stick . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–13
Digital memory alerts are not audible . . . . . . . . . . . 2–13
Notebook does not recognize a digital memory
card or Memory Stick . . . . . . . . . . . . . . . . . . . . . . . 2–14
Digital memory card or Memory Stick does not
work and alerts are not audible . . . . . . . . . . . . . . . . 2–14
Display Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–15
Display is blank . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–15
Desktop icons are too large or too small . . . . . . . . . 2–16
Characters are dim or difficult to read. . . . . . . . . . . 2–16
FireWire (IEEE 1394) Problems . . . . . . . . . . . . . . . . . . 2–17
FireWire device does not work . . . . . . . . . . . . . . . . 2–17
FireWire connector has only 4 pins. . . . . . . . . . . . . 2–17
Game Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18
Game frequently stops responding or locks up . . . . 2–18
Game sounds are erratic . . . . . . . . . . . . . . . . . . . . . 2–18
Hard Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–19
Primary hard drive cannot be accessed . . . . . . . . . . 2–19
Primary hard drive is not recognized. . . . . . . . . . . . 2–19
320399-002.book Page iv Thursday, June 19, 2003 1:17 PM