Filter
Top Products
Chapter 2 13
Hardware Support Tools Overview
2 Hardware Support Tools Overview
The purpose of this chapter is to give a brief high-level overview of the recommended use of
HP hardware support tools. This is not intended as a comprehensive troubleshooting
guide, nor as a tutorial on the products themselves. It is merely intended as an aid in
beginning the process, and in explaining briefly how the various tools can be used.
There are several support tools platforms provided by HP, each targeted at a different
troubleshooting situation or type of user. A brief description of these products follows. In
addition, each system provides a help facility to assist users in getting started,
determining what tools are available and how to run them, etc.
For the HP-UX 10.01, 10.10, 10.20, 10.30, and 11.x releases, the Support Tools Manager
(STM) diagnostic systems is available. The STM diagnostic system is the diagnostic
system used for information, verification, and diagnosis. The STM system provides a map
of the system, and lets you know what tools are available for each component, at the time
it is accessed.
NOTE Included on the Diagnostic/IPR Media are the EMS Hardware Monitors -- an
important new tool for maintaining system availability. The EMS hardware
monitors allow you to monitor the operation of a wide variety of hardware
products and be alerted immediately if any failure or other unusual event
occurs.
For more information, see Appendix B, “EMS Hardware Monitors.” in this
manual.