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14 Chapter 2
Hardware Support Tools Overview
Support Tools Manager (STM) System
Support Tools Manager (STM) System
The Support Tools Manager (STM) is an online support tools platform that is currently
available on HP9000 series 700 and 800 machines. STM provides automatic configuration
mapping, and a set of verifiers, exercisers, information modules, expert tools, utilities, and
firmware update tools for various devices on HP-UX systems. STM provides three user
interfaces: a graphical interface for X-based terminals (XSTM), a menu interface for HP
ASCII terminals (MSTM), and a command line interface for all ASCII terminals (CSTM).
The graphical and menu interfaces are designed to be intuitive and usable by novices. The
command line interface is provided mainly as a convenient method of driving STM via
scripts. STM is invoked via the "xstm", "mstm", or "cstm" commands, depending on which
interface is desired.
The STM verifiers are designed to quickly determine whether or not a specific device is
operational by performing tasks similar in nature to the way applications use the device.
No license is required to run the verifiers.
The STM exercisers are designed to stress devices in order to facilitate the reproduction of
intermittent problems. The exercisers on HP-UX 9.X systems require a license to run.
The STM information modules create a log of information specific to one device, including:
• The product identifier
• A description of the device
• The hardware path to the device
• The vendor
• On-board log information (if applicable)
• Miscellaneous information associated with the device
Typically, the firmware revision code, if firmware is present in the device, will also be
displayed.
The STM expert tools are device specific troubleshooting utilities for use by sophisticated
users. Their functionality varies from tool to tool, but they are intended to be interactive,
and rely on you to provide information necessary to perform a particular task. These tools
require you to have the appropriate license if you wish to run them.
The STM utilities are support tools which are not device specific. Current tools include log
viewing and disk backup tools.
The STM firmware update tool initiates the firmware update process for a selected device.
Most require that you have the appropriate license in order to run them.