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4. Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check the rollers
and wheels for torn pieces of paper that might be remaining inside the device. If you do not
remove all the pieces of paper from the HP All-in-One, more paper jams are likely to occur.
5. Close the top door.
6. Close the ink cartridge door.
7. Turn on the HP All-in-One, and then touch OK to continue the current job.
Information on ink cartridges and the print head
The following tips help maintain HP ink cartridges and ensure consistent print quality.
• Keep all ink cartridges in the original sealed packages until they are needed.
• Turn off the HP All-in-One from the control panel. Do not turn off the device by turning off a
power strip or unplugging the power cord from the HP All-in-One. If you improperly turn off the
HP All-in-One, the print head assembly might not return to the correct position.
• Store ink cartridges at room temperature (15.6°-26.6° C or 60°-78° F).
• HP recommends that you do not remove the ink cartridges from the HP All-in-One until you have
replacement cartridges available to install. If you are transporting the HP All-in-One make sure
you leave the ink cartridges installed to avoid ink leakage from the print head assembly.
• Clean the print head (via the Printer Toolbox Software maintenance) when you notice a
significant decrease in print quality.
• Do not clean the print head unnecessarily. This wastes ink and shortens the life of the cartridges.
• Handle ink cartridges carefully. Dropping, jarring, or rough handling during installation can cause
temporary printing problems.
Support process
If you have a problem, follow these steps:
1. Check the documentation that came with the HP All-in-One.
2. Visit the HP online support Web site at
www.hp.com/support. HP online support is available to
all HP customers. It is the fastest source for up-to-date device information and expert assistance
and includes the following features:
• Fast access to qualified online support specialists
• Software and driver updates for the HP All-in-One
• Valuable HP All-in-One and troubleshooting information for common problems
• Proactive device updates, support alerts, and HP newsgrams that are available when you
register the HP All-in-One
3. Call HP support. Support options and availability vary by device, country/region, and language.
Information on ink cartridges and the print head 37
Troubleshooting and support