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Control panel message Description Recommended action
If the error persists, contact HP. See
www.hp.com/support/CM1312series or the
support flyer that came in the product box.
Fax memory full Canceling recv. During the fax transmission, the product ran
out of memory. Only the pages that fit into
memory will be printed.
Print all of the faxes, and then have the
sender resend the fax. Have the sender
divide the fax job into multiple jobs before
resending. Cancel all fax jobs or clear the
faxes from memory. See
Delete faxes from
memory on page 126.
Fax memory full Canceling send During the fax job, the memory filled. All
pages of the fax have to be in memory for a
fax job to work correctly. Only the pages that
fit into memory were sent.
Print all received faxes or wait until all
pending faxes are sent.
Ask the sender to send the fax again.
Cancel all fax jobs or clear the faxes from
memory. See Delete faxes from memory
on page 126.
Fax recv. error An error occurred while trying to receive a fax. Ask the sender to resend the fax.
Try faxing back to the sender or another fax
machine.
Check for a dial tone on the phone line by
pressing Start Fax.
Perform a fax test to verify that the phone line
works and is plugged into the correct port
(see
Perform a fax test on page 143).
Decrease the fax speed. See
Change the fax
speed on page 144. Ask the sender to
resend the fax.
Turn off error-correction mode. See Set the
fax-error-correction mode on page 143. Ask
the sender to resend the fax.
Connect the product to a different phone line.
If the error persists, contact HP. See
www.hp.com/support/CM1312series or the
support flyer that came in the product box.
Fax Send error An error occurred while trying to send a fax. Try resending the fax.
Try faxing to another fax number.
Check for a dial tone on the phone line by
pressing Start Fax.
Perform a fax test to verify that the phone line
works and is plugged into the correct port
(see
Perform a fax test on page 143).
Set the fax resolution to Standard instead of
the default of Fine. See
Set resolution
settings on page 117.
If the error persists, contact HP. See
www.hp.com/support/CM1312series or the
support flyer that came in the product box.
Table 12-1 Alert and warning messages (continued)
ENWW Solve fax problems 139