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Placing a call
Call HP support while you are in front of the computer and the product. Be prepared to
provide the following information:
• Product name (HP Deskjet D2600 Printer series)
• Serial number (located on the back or bottom of the product)
• Messages that appear when the situation occurs
• Answers to these questions:
◦ Has this situation happened before?
◦ Can you re-create it?
◦ Did you add any new hardware or software to your computer at about the time
that this situation began?
◦ Did anything else occur prior to this situation (such as a thunderstorm, product
was moved, etc.)?
Chapter 5
30 Solve a problem
Solve a problem