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If this did not solve the issue, try the next solution.
Print troubleshooting
Use this section to solve these printing problems:
•
Envelopes print incorrectly
•
The product prints meaningless characters
•
The pages in my document came out in the wrong order
•
The margins are not printing as expected
•
A blank page came out while printing
Envelopes print incorrectly
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Reload the envelopes in the input tray
•
Solution 2: Load a different type of envelope
•
Solution 3: Tuck the flaps to avoid paper jams
Solution 1: Reload the envelopes in the input tray
Solution: Remove all paper from the input tray. Load a stack of envelopes in the
input tray, with the envelope flaps facing up and on the left.
NOTE: To avoid paper jams, tuck the flaps inside the envelopes.
For more information, see:
Load media
Cause: A stack of envelopes was loaded incorrectly.
If this did not solve the issue, try the next solution.
Solution 2: Load a different type of envelope
Solution: Do not use shiny or embossed envelopes or envelopes that have clasps
or windows.
Print troubleshooting 53
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