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Cause: The product software could not open or save the file.
File not found
Solution: Close some applications and try the task again.
Cause: There was not enough available memory on your computer to create a print
preview file.
File format not supported
Solution: Open the file in another application, and save it in a format that the
product software recognizes.
For more information, see:
Supported file types for the HP Printer
Cause: The product software did not recognize or support the file format of the
image you are trying to open or save. If the file extension indicates it is a supported
file type, the file might be corrupted.
Invalid file name
Solution: Make sure that you are not using any invalid symbols in the file name.
Cause: The file name you entered was invalid.
Supported file types for the HP Printer
Refer to the following for the supported file formats:
The HP Photosmart software supports the following file formats: BMP, DCX, FPX, GIF,
JPG, PCD, PCX, TIF, PICT, PSD, PCS, EPS, TGA, SGI, PDF, and PNG
General user messages
The following is a list of messages related to common user errors:
•
Borderless printing error
•
Out of disk space
Borderless printing error
Solution: Borderless printing cannot occur with only the black print cartridge
installed. Install the tri-color print cartridge.
For more information, see:
Replace the cartridges
Cause: The product was in ink-backup mode with only the black print cartridge
installed, and a borderless print job was initiated.
Errors 61
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