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Troubleshooting
● Printer is not printing
● Paper jams and other paper problems
● Photos are not printing correctly
● Print quality is poor
● Document is misprinted
● Problems with borderless documents
● Error messages
● Printer lights are on or flashing
● Document prints slowly
● If you continue to have problems
Printer is not printing
● Verify the following
● Check the printer lights
● Check the printer cable connection
● If the printer still does not print
Verify the following
Verify the following conditions if the printer is not printing:
● The printer is connected to the power source.
● The cable connections are secure.
● The printer is turned on.
● The print cartridges are correctly installed.
● The paper or other media is correctly loaded in the In tray.
● The printer cover is closed.
● The rear access door is attached.
Check the printer lights
The printer lights indicate the printer status and alert you to potential problems.
For more information, see Printer lights are on or flashing.
Check the printer cable connection
If the printer cable is attached to a USB hub, a printing conflict might exist. Two
methods are available for solving the conflict:
● Attach the printer USB cable directly to your computer.
● When printing, do not use other USB devices that are attached to the hub.
User's Guide 69