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A borderless copy has white space around the edges
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
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Solution 1: Resize the image
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Solution 2: Use photo paper
Solution 1: Resize the image
Solution: When you make a borderless copy of a very small original, the product
enlarges the original up to a maximum percentage. This might leave white space
around the edges. (The maximum percentage varies by model.)
Depending on the size of the borderless copy you are trying to make, the minimum
size of the original varies. For example, you cannot enlarge a passport photo to create
a letter-size borderless copy.
If you want to make a borderless copy of a very small original, scan the original into
the computer, resize the image, and then print a borderless copy of the enlarged
image.
Cause: You were trying to make a borderless copy of a very small original.
If this did not solve the issue, try the next solution.
Solution 2: Use photo paper
Solution: Use photo paper to make borderless copies.
Cause: You were trying to make a borderless copy without using photo paper.
Scan troubleshooting
Use this section to solve these scan problems:
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Scan halts
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Scan fails
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Scanned image is blank
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Scanned image is incorrectly cropped
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Scanned image has incorrect page layout
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Text format is incorrect
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Scanned image shows dotted lines instead of text
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Text is incorrect or missing
Scan halts
Solution: Turn off the computer and then turn it back on.
If this does not work, try changing the scan to a lower resolution in the software.
Cause: The computer system resources may have been low.
Scan troubleshooting 131
Troubleshooting