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Cause: The front access door or the print cartridge door was open.
Firmware revision mismatch
Solution: To find support and warranty information, go to the HP Web site at
www.hp.com/support. If prompted, choose your country/region, and then click
Contact HP for information on calling for technical support.
Cause: The revision number of the product firmware does not match the revision
number of the software.
Mechanism error
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Check for a paper jam
•
Solution 2: Make sure the print carriage is not blocked
Solution 1: Check for a paper jam
Solution: Clear the paper jam.
For more information, see:
Clear paper jams
Cause: The product had a paper jam.
If this did not solve the issue, try the next solution.
Solution 2: Make sure the print carriage is not blocked
Solution: Turn off the product. Lower the input tray, open the front access door,
and remove any objects that are blocking the print carriage (including any packing
materials), and then turn on the product.
For more information, see:
The print carriage is stalled
Cause: The print carriage was blocked.
Chapter 12
140 Troubleshooting
Troubleshooting