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Scan fails
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
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Solution 1: Make sure your computer is turned on
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Solution 2: Make sure your computer is connected to the product by a USB cable
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Solution 3: Make sure the HP Photosmart Software is installed on your computer
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Solution 4: Make sure the HP Photosmart Software is running on your computer
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Solution 5: Make sure you have sufficient computer memory
Solution 1: Make sure your computer is turned on
Solution: Turn on your computer.
Cause: The computer was not turned on.
If this did not solve the issue, try the next solution.
Solution 2: Make sure your computer is connected to the product by a USB cable
Solution: Connect your computer to the product with a standard USB cable.
For more information, see the Setup Guide.
Cause: Your computer was not connected to the product by a USB cable.
If this did not solve the issue, try the next solution.
Solution 3: Make sure the HP Photosmart Software is installed on your computer
Solution: Insert the product installation CD and install the software.
For more information, see the Setup Guide.
Cause: The HP Photosmart Software was not installed on your computer.
If this did not solve the issue, try the next solution.
Solution 4: Make sure the HP Photosmart Software is running on your computer
Solution: Open the software you installed with the product and try scanning again.
NOTE: To check to see whether the software is running, right-click on the HP
Digital Imaging Monitor icon in the system tray at the far right of the Windows
taskbar. Pick a device in the list, and then click Display Status.
Chapter 12
132 Troubleshooting
Troubleshooting