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If you are using print cartridges that are not compatible with the product, replace the
indicated print cartridges with print cartridges that are compatible.
If it appears that you are using the correct print cartridges, proceed to the next
solution.
For more information, see:
•
Shop for ink supplies
•
Replace the print cartridges
Cause: The indicated print cartridges were not compatible with the product.
If this did not solve the issue, try the next solution.
Solution 2: Contact HP customer support
Solution: To find support and warranty information, go to the HP Web site at
www.hp.com/support. If prompted, choose your country/region, and then click
Contact HP for information on calling for technical support.
Cause: The print cartridges were not intended for use in this product.
Print cartridges in wrong slot
Solution: Make sure the print cartridges are installed into the correct slots. If they
are, remove and reinsert the print cartridges and verify that they are fully inserted and
locked in place.
Chapter 12
198 Troubleshooting
Troubleshooting