Filter
Top Products
48 Care and maintenance
Troubleshooting
Troubleshooting
Your problem may be listed in “LCD error messages” on page 46. The chart below
shows other problems you can solve yourself. For problems you cannot resolve here,
see
Use Hewlett-Packard support services
on page 59.
Fax problems
Remove jammed paper
and press Cancel
The paper has jammed during printing. To clear the paper jam,
see Paper jams during printing on page 41.
Send Error.
Try again.
There is an error while sending a fax.
System Busy
Try again later
The fax machine is busy doing something else.
To redial now, press
Start
The machine is waiting (three minutes) to automatically redial the
fax number that was busy or did not answer.
You have the option to manually redial by pressing Start.
Processing Job You attempted to enter Favorites while sending or printing
Favorites document.
Unknown ink level A previously used cartridge has been detected. Remaining ink
reported in
View Ink Level
and
Ink Low
message may be
inaccurate.
(continued)
Display Status/Solution
TIP: (For U.S. only) You can test your HP Fax to make sure it is set up properly
for faxing. Place a document in the document feeder, dial 1-888 HP FAX ME
(1-888-473-2963) and press Start. Please wait approximately 1 minute and you
will receive a “Fax Back System Test” page, confirming your product is working
correctly. The Fax Header must be set up in order to test the fax machine.
Problem Solution
The machine is not working, there is no
display, and the buttons are not working.
Unplug the power cord and plug it in again. Check that your
socket is live.
No dial tone. Check that the phone line is connected properly to the port in the
bottom of the fax. Unplug and replug it. Make sure it clicks. Check
the phone socket in the wall by plugging in another phone.
Someone calls and gets a busy signal
even though the fax is not busy.
This may rarely occur if the answer mode is set to AUTO, a voice
call comes in and is hung up without being answered, and another
call is immediately received. In AUTO mode the machine goes
back to fax receive mode if the voice call is not answered. The line
will appear busy until the machine resets.