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Care and maintenance 49
Troubleshooting
The numbers stored in memory do not
dial correctly.
Make sure the numbers are programmed correctly. To print a
Phone book list, see Print reports on page 34.
The document does not feed into the
machine.
Be sure the document is not wrinkled, and you are putting it in
correctly. Check that the document is the right size and not too
thick or too thin. See Document types and sizes on page 52.
You cannot receive faxes automatically. Check if
TEL
appears on the right side of the display. In TEL
mode, you cannot receive a fax automatically. Be sure the
handset is seated on the cradle properly.
If the ink is low, the fax will stop printing faxes. Replace the print
cartridge.
If the fax memory is full, the fax will stop answering the phone.
Load paper and print the faxes in memory to clear out the
memory.
The machine cannot receive faxes
manually.
Do not hang up the handset before pressing Start to receive a fax.
The machine does not send anything. Check that the document is loaded face down.
Send
should
appear in the display after it dials. Check if the machine to which
you are sending can receive your fax.
You cannot poll another machine. The fax machine you are polling may be using a poll code
(password).
The fax you received has blank bits on it. The machine sending to you may be faulty. A noisy phone line can
cause line errors. Check your machine by making a copy.
Spots or lines missing from the fax you
receive.
Check if the print cartridge is ok by making a copy. See Maintain
the print cartridge on page 42.
Check with the telephone
company to see if your phone line is noisy.
You are receiving poor quality copies. The fax machine sending to you may have a dirty scan glass.
Also, check with the telephone company to see if your phone line
is noisy.
Some of the words on the fax you
received appear stretched.
The machine sending to you had a temporary document jam.
Your machine does not make copies. Make sure your document is loaded face down.
There are lines on copies or documents
you send.
Check your scan glass for marks and clean it (see Clean the
document scanner area on page 44).
The machine dials a number, but fails to
make a connection with a remote fax
machine.
The remote fax machine may be turned off or unable to answer
incoming calls. Speak with the other fax operator to solve the
problem.
(continued)
Problem Solution