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Specifications and regulatory information 59
Use Hewlett-Packard support services
Notice to users of the Canadian telephone network/Note à l'attention des utilisateurs du
réseau téléphonique Canadien
This product meets the applicable Industry Canada technical specifications/Le présent materiel
est conforme aux specifications techniques applicables d'Industrie Canada.
The Ringer Equivalence Number is an indication of the maximum number of devices allowed to
be connected to a telephone interface. The termination on an interface may consist of any
combination of devices subject only to the requirement that the sum of the RENs of all the devices
does not exceed five/L'indice d'équivalence de la sonnerie (IES) sert à indiquer le nombre
maximal de terminaux qui peuvent être raccordés à une interface téléphonique. La terminaison
d'une interface peut consister en une combinaison quelconque de dispositifs, à la seule condition
que la somme d'indices d'équivalence de la sonnerie de tous les dispositifs n'excède pas 5.
For non-European customers
This product is approved for use only in the country in which it was purchased. Local country laws
may prohibit the use of this product outside the country of purchase. It is strictly forbidden by law
in virtually every country to connect nonapproved telecommunications equipment (fax machines)
to public telephone networks.
Use Hewlett-Packard support services
www.hp.com/support
If you are unable to find the answer you need in the printed documentation supplied with your
product or on the web, you can contact your HP dealer or call the support phone number for your
country/region for help.
For the most current list of telephone support numbers and call costs information, go to
www.hp.com/support
.
Before calling customer support
1 Make sure that
• Your unit is plugged in and turned on.
• The correct print cartridge is installed properly.
• The recommended paper is loaded in the input tray.
2 Reset your unit by unplugging it and plugging it in again.
3 If you need to speak to an HP Customer Support Representative:
• Have your serial number ready.
• Print a Self-Test Report.
• Be prepared to discuss your problem in detail.
4 Be near your unit when you call.
Prepare your unit for shipment
If you are requested to send in your unit for service, do the following:
• Remove the print cartridge and place it in an airtight bag so it will not dry out. Do not send the print cartridge
with the unit unless asked to do so.
• If you do not have the original packing material, you can request a replacement package set from HP
Customer Support. Shipping damage caused by improper packaging is not covered under the warranty.
• Include these items in the box:
• A brief description of the symptoms (sample prints are helpful).
• A copy of your sales slip or proof of purchase (to establish the warranty period).
• Your name, address, and telephone number where you can be reached during the day.