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prompted, choose your country/region, and then click Contact HP for information on
calling for technical support.
•
The "Fax Hardware Test" failed
•
The "Fax Connected to Active Telephone Wall Jack" test failed
•
The "Phone Cord Connected to Correct Port on Fax" test failed
•
The "Using Correct Type of Phone Cord with Fax" test failed
•
The "Dial Tone Detection" test failed
•
The "Fax Line Condition" test failed
The "Fax Hardware Test" failed
Solution:
• Unplug the power cord from the back of the HP Fax. After a few seconds, plug
the power cord in again. Run the test again. If the test fails again, continue
reviewing the troubleshooting information in this section.
• Try to send or receive a test fax. If you can send or receive a fax successfully,
there might not be a problem.
• Make sure you use the phone cord that came with the HP Fax. If you do not use
the supplied phone cord to connect from the telephone wall jack to the HP Fax,
you might not be able to send or receive faxes. After you plug in the phone cord
that came with the HP Fax, run the fax test again.
• If you are using a phone splitter, this can cause faxing problems. (A splitter is a
two-cord connector that plugs into a telephone wall jack.) Try removing the splitter
and connecting the HP Fax directly to the telephone wall jack.
The "Fax Connected to Active Telephone Wall Jack" test failed
Solution:
• Check the connection between the telephone wall jack and the HP Fax to make
sure the phone cord is secure.
• Make sure you have correctly connected the HP Fax to the telephone wall jack.
Using the phone cord supplied in the box with the HP Fax, connect one end to
your telephone wall jack, then connect the other end to the port labeled 1-LINE
on the back of the HP Fax. If you do not use the supplied phone cord to connect
from the telephone wall jack to the HP fax, you might not be able to send or receive
faxes. For more information on setting up the HP Fax for faxing, see the Setup
Poster.
• If you are using a phone splitter, this can cause faxing problems. (A splitter is a
two-cord connector that plugs into a telephone wall jack.) Try removing the splitter
and connecting the HP Fax directly to the telephone wall jack.
• Try connecting a working phone and phone cord to the telephone wall jack that
you are using for the HP Fax and check for a dial tone. If you do not hear a dial
tone, contact your telephone company and have them check the line.
• Try to send or receive a test fax. If you can send or receive a fax successfully,
there might not be a problem.
The fax test failed 47