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• Check to make sure the country/region setting is set appropriately for your
country/region. If the country/region setting is not set or is set incorrectly, the test
might fail and you might have problems sending and receiving faxes.
• Make sure you connect the HP Fax to an analog phone line or you will not be able
to send or receive faxes. To check if your phone line is digital, connect a regular
analog phone to the line and listen for a dial tone. If you do not hear a normal
sounding dial tone, it might be a phone line set up for digital phones. Connect the
HP Fax to an analog phone line and try sending or receiving a fax.
The "Fax Line Condition" test failed
Solution:
• Make sure you connect the HP Fax to an analog phone line or you will not be able
to send or receive faxes. To check if your phone line is digital, connect a regular
analog phone to the line and listen for a dial tone. If you do not hear a normal
sounding dial tone, it might be a phone line set up for digital phones. Connect the
HP Fax to an analog phone line and try sending or receiving a fax.
• Check the connection between the telephone wall jack and the HP Fax to make
sure the phone cord is secure.
• Make sure you have correctly connected the HP Fax to the telephone wall jack.
Using the phone cord supplied in the box with the HP Fax, connect one end to
your telephone wall jack, then connect the other end to the port labeled 1-LINE
on the back of the HP Fax. If you do not use the supplied phone cord to connect
from the telephone wall jack to the HP Fax, you might not be able to send or
receive faxes.
• Other equipment, which uses the same phone line as the HP Fax, might be
causing the test to fail. To find out if other equipment is causing a problem,
disconnect the other equipment from the phone line, and then run the test again.
◦ If the Fax Line Condition Test passes without the other equipment, then one
or more pieces of the equipment is causing problems; try adding them back
one at a time and rerunning the test each time, until you identify which piece
of equipment is causing the problem.
◦ If the Fax Line Condition Test fails without the other equipment, connect the
HP Fax to a working phone line and continue reviewing the troubleshooting
information in this section.
• If you are using a phone splitter, this can cause faxing problems. (A splitter is a
two-cord connector that plugs into a telephone wall jack.) Try removing the splitter
and connecting the HP Fax directly to the telephone wall jack.
Chapter 5
50 Configure and manage