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Problem Possible solution
The HP Fax is having problems
sending a manual fax
NOTE: This possible solution applies only in the
countries/regions that receive a 2-wire phone cord in the
box with the HP Fax, including: Argentina, Australia,
Brazil, Canada, Chile, China, Colombia, Greece, India,
Indonesia, Ireland, Japan, Korea, Latin America,
Malaysia, Mexico, Philippines, Poland, Portugal, Russia,
Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA,
Venezuela, and Vietnam.
•
Make sure the telephone you use to initiate the fax
call is connected directly to the HP Fax. To send a fax
manually, the telephone must be connected directly
to the port labeled 2-EXT on the HP Fax.
•
If you are sending a fax manually from your phone
that is connected directly to the HP Fax, you must use
the keypad on the telephone to send the fax. You
cannot use the keypad on the control panel of the HP
Fax.
NOTE: If using a serial-type phone system, please
connect your phone directly on top of the HP Fax
cable which has a wall plug attached to it.
The HP Fax cannot receive faxes, but
can send faxes
If you are not using a distinctive ring service, check to
make sure that the Distinctive Ring feature on the HP
Fax is set to All Rings. For more information, see
Change
the answer ring pattern for distinctive ring.
If you select Tel mode, you will need to receive faxes
manually; otherwise, the HP Fax will not receive the fax.
For information on receiving faxes manually, see
Receive
a fax manually.
If you have a voice mail service at the same phone
number you use for fax calls, you must receive faxes
manually, not automatically. This means that you must be
available to respond in person to incoming fax calls. If you
want to receive faxes automatically instead, contact your
telephone company to subscribe to a distinctive ring
service, or to obtain a separate phone line for faxing.
If you have a computer dial-up modem on the same phone
line with the HP Fax, check to make sure that the software
that came with your modem is not set to receive faxes
automatically. Modems that are set up to receive faxes
automatically take over the phone line to receive all
incoming faxes, which prevents the HP Fax from receiving
fax calls.
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Solve fax problems 67