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92 Chapter 8 – Problem solving EN
41.3 UNEXPECTED
PAPER SIZE
alternates with
EXPECTED
[TYPE] [SIZE]
The product detected a media size other than what was specified. This is typically caused if two
or more sheets stick together in the product or if the paper tray is not properly adjusted. Reload
the tray with the correct media size and ensure that media in the tray is loaded under the front
and back tabs.
If you are printing from Tray 1, verify that the correct media size is selected in the control panel. If
you are printing from Tray 2, 3, or 4, verify that the paper guides in the tray have been adjusted
correctly (see the description of adjustments in “Loading Tray 2 and optional Trays 3 and 4” on
page 24).
After performing the actions above, press
START. The page containing the error will
automatically be reprinted if jam recovery is enabled. Or, you can press
STOP to clear the job
from memory.
41.X
PRINTER ERROR
alternates with
CYCLE POWER TO
CONTINUE
A temporary printing error occurred. Press
START. The page containing the error will
automatically be reprinted if jam recovery is enabled.
If the error does not clear, turn the product off, and then turn the product on.
49.XX
PRINTER ERROR
alternates with
CYCLE POWER TO
CONTINUE
A temporary printing error occurred. Press
START. The page containing the error will
automatically be reprinted if jam recovery is enabled.
If the error does not clear, turn the product off, and then turn the product on.
50.X
FUSER ERROR
A fusing error has occurred. Turn the product off and then on.
50.4
PRINTER ERROR
alternates with
CYCLE POWER TO
CONTINUE
A problem with the power supply has occurred.
Remove the product from any uninterruptible power supply (UPS), additional power supplies, or
power strips. Plug the product into a wall outlet and see if this resolves the problem.
If the product is already plugged into a wall outlet, try another power source in the building that is
independent of the one currently being used.
The line voltage and current source at the product location might need to be inspected to make
sure that it meets the product’s electrical specifications (see “Electrical specifications” on
page 123).
51.X OR 52.X
PRINTER ERROR
alternates with
CYCLE POWER TO
CONTINUE
A temporary printing error occurred.
Turn the product off, and then turn the product on.
53.XY.ZZ
PRINTER ERROR
A problem with the product’s memory has occurred. The DIMM that caused the error will not be
used. Values of x, y, and z are as follows:
0 = ROM
1 = RAM
Y = Device location
0 = Internal memory (ROM or RAM)
1 to 3 = DIMM slots 1, 2, or 3
ZZ = Error number
You might need to replace the specified DIMM.
Turn the product off, and then replace the DIMM that caused the error.
54.1 REMOVE
SEALING TAPE
alternates with
FROM TONER
CARTRIDGE
The toner cartridge has been installed without removing the sealing tape.
Open the top cover and remove the toner cartridge. Pull the sealing tape tab to remove the strip.
Reinstall the toner cartridge and close the top cover.
Control panel messages (continued)
Message Explanation or recommended action