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Problem Cause Solution
Vertical white or faded stripes appear on the copy.
The media might not meet
HP specifications.
Use media that meets
HP specifications. See
Media
supported on this MFP.
One or more print cartridges might
be low.
Replace any low print cartridges.
If the error persists, inspect the
print cartridges for defects in the
printing area.
If the error persists contact HP customer support. See HP Customer
Care. or the support flyer that came in the MFP box.
Unwanted lines appear on the copy.
Tray 1 might not be placed
correctly.
Verify that tray 1 is in place.
The flatbed scanner might be
dirty.
Clean the paper path. See Clean
the MFP.
An image exists on the back of the
original, or defects exist on the
scanner cover.
On the flatbed scanner, place
three sheets of clean paper on top
of the original, close the flatbed
scanner cover, then re-scan the
original.
If the error persists, contact HP customer support. See HP Customer
Care. or the support flyer that came in the MFP box.
Black dots or streaks appear on the copy.
Ink, glue, correction fluid, or an
unwanted substance might be on
the flatbed scanner.
Clean the device. See Clean the
MFP.
Copies are too light or dark. The device settings may be
incorrect.
Verify that the quality settings are
correct on the device control
panel.
See the device software Help for
more information about changing
the settings.
The device might not be
calibrated correctly.
Calibrate the device. See
Calibrate the MFP.
Text is unclear. The device settings may be
incorrect.
Verify that the quality settings are
correct on the device control
panel.
See the device software Help for
more information about changing
the settings.
The device might not be
calibrated correctly.
Calibrate the device. See
Calibrate the MFP.
The original is of poor quality. Try copying another document. If
the copy is free of defects, obtain
a better-quality original.
If the error persists contact HP customer support. See HP Customer
Care. or the support flyer that came in the MFP box.
190 Chapter 14 Problem solving ENWW