Filter
Top Products
Solve software problems
Solve common Windows problems
Error message:
"General Protection FaultException OE"
"Spool32"
"Illegal Operation"
Cause
Solution
Close all software programs, restart Windows, and try again.
Select a different printer driver. If the device PCL 6 printer
driver is selected, switch to the PCL 5 or HP postscript level 3
emulation printer driver, which can be done from a software
program.
Delete all temp files from the Temp subdirectory. Determine
the name of the directory by opening the AUTOEXEC.BAT file
and looking for the statement "Set Temp =". The name after
this statement is the Temp directory. It is usually C:\TEMP by
default, but can be redefined.
See the Microsoft Windows documentation that came with the
computer for more information about Windows error
messages.
Solve common Macintosh problems
Table 11-1 Problems with Mac OS X v10.3 and Mac OS X v10.4
The product name, IP address, or “Rendezvous” or “Bonjour” host name does not appear in the printer list box in the Printer Setup
Utility.
Cause
Solution
The product might not be ready. Make sure that the cables are connected correctly, the product is on,
and the ready light is on. If you are connecting through a USB or
Ethernet hub, try connecting directly to the computer or use a different
port.
The wrong product name, IP address, or "Rendezvous" or "Bonjour"
host name is being used.
Check the product name, IP address, or "Rendezvous" or "Bonjour"
host name by printing a configuration page. Verify that the name, IP
address, or "Rendezvous" or "Bonjour" host name on the
configuration page matches the product name, IP address, or
"Rendezvous" or "Bonjour" host name in the Printer Setup Utility.
The interface cable might be defective or of poor quality. Replace the interface cable. Make sure to use a high-quality cable.
106 Chapter 11 Problem solve ENWW