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Manage supplies
Check and order supplies
You can check the supplies status by using the product control panel. Hewlett-Packard recommends
that you place an order for a replacement print cartridge when Low message for a print cartridge first
appears. Use a new, authentic HP print cartridge to obtain the following types of supplies information:
●
Amount of cartridge life remaining
●
Estimated number of pages remaining
●
Number of pages printed
●
Other supplies information
If the supplies levels are low, you can order supplies through a local HP dealer, by telephone, or online.
Go to
www.hp.com/go/ljsupplies to order online.
Store supplies
Follow these guidelines for storing print cartridges:
●
Do not remove the print cartridge from its package until you are ready to use it.
CAUTION: To prevent damage, do not expose the print cartridge to light for more than a few
minutes.
●
Store print cartridges within storage temperature ranges of -20° to 40° C (-4 to 104° F).
●
Store the supply in a horizontal position.
●
Store the supply in a dark, dry location away from heat and magnetic sources.
HP policy on non-HP supplies
Hewlett-Packard Company cannot recommend the use of non-HP supplies, either new or
remanufactured. Because they are not HP products, HP cannot influence their design or control their
quality. Service or repairs required as a result of using a non-HP supply will not be covered under the
warranty.
HP fraud hotline
Call the HP fraud hotline if the product indicates that the print cartridge is not an HP print cartridge and
you think that it is genuine. HP will help determine if the product is genuine and take steps to resolve
the problem.
The print cartridge might not be a genuine HP one if you notice the following issues:
●
You are experiencing a large number of problems with the print cartridge.
●
The print cartridge does not look like it usually does (for example, the pull tab or the box is different).
In the United States, call toll-free: 1-877-219-3183.
Outside the United States, you can call collect. Dial the operator and ask to place a collect call to this
telephone number: 1-770-263-4745. If you do not speak English, a representative at the HP fraud hotline
who speaks your language will assist you. Or, if someone who speaks your language is not available,
72 Chapter 10 Manage and maintain the product ENWW