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Figure A-2 Pedestal and Rack Parts
Customer Self Repair
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time
and allow for greater flexibility in performing defective parts replacement. If during the diagnosis
period HP (or HP service providers or service partners) identifies that the repair can be
accomplished by the use of a CSR part, HP will ship that part directly to you for replacement.
There are three categories of CSR parts:
Yes Parts for which customer self repair is mandatory. If you request HP to replace
these parts, you will be charged for the travel and labor costs of this service.
Optional Parts for which customer self repair is optional. These parts are also designed for
customer self repair. If, however, you require that HP replace them for you, there
may or may not be additional charges, depending on the type of warranty service
designated for your product.
No Some HP parts are not designed for customer self repair. To satisfy the customer
warranty, HP requires that an authorized service provider replace the part.
194 Replacement Parts