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If trouble is experienced with the Two-Way DIRECWAY System equipment, for repair or warranty
information, please contact
DIRECWAY Technical Support
Address: 11717 Exploration Lane, Germantown, MD 20876
Web: http://www.mydirecway.com
(To send an e-mail, login to your user account on theis Web site and then navigate to the Email page.)
If the equipment is causing harm to the telephone network, the Telephone Company may request that
you disconnect the equipment until the problem is resolved.
Hughes Network Systems must make any necessary repairs to the modem portion of this equipment in
order to maintain valid FCC registration. Do not attempt to repair or service your modem. Return it to
Hughes Network Systems.
No repairs can be made by customers. All repairs must be done by Hughes Network Systems
Authorized Service Centers (ASCs). This equipment cannot be used on public coin service provided
by the Telephone Company. Connection to Party Line Service is subject to state tariffs. Contact the
state public utility commission, public service commission or corporate commission for information.
The DW6002 complies with the following telecom standards:
• FCC Part 68 standard for North America
• CTR-21 standard for Europe
• AS/ACIF S002 standard for Australia
• CS-03 standard for Canada
Telephone cord and the plug must be compliant with the corresponding telecom standard in a specific
country/continent.
Satellite Dish Antenna Grounding
The outdoor satellite dish antenna used to receive satellite signals and the cable used to connect the
satellite dish antenna to the indoor receiving unit are required to comply with local installation codes
and the appropriate sections of the National Electric Code (NEC) and in particular Article 810-15,
which covers proper installation and grounding of television receiving equipment, as well as to Article
820-33, which specifies that the satellite dish antenna cable ground shall be connected to the
grounding system of the building as close to the point of cable entry as practical. These codes require
proper grounding of the metal structure of the outdoor satellite dish antenna and grounding of the
connecting cable at a point where it enters the house (or other building). If you are having a
professional installer perform the installation, the installer must observe installation codes. This manual
contains instructions on how to make the installation in compliance with the NEC. If additional local
installation codes apply, contact local inspection authorities.
Example of Antenna Grounding according to the National Electrical Code instructions
contained in “Radio and Television Equipment”
Note: The DIRECWAY Receiver must be grounded through the satellite/ local antenna cable
before plugging into the power source, and it must remain grounded thereafter.
G-26177 C
08/18/03
G
round
clamp
Electric
service
equipment
Ground
clamps
Coaxial cable
Grounding block
Coaxial cable
Grounding
conductor
Power service
grounding
electrode