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34 DW6000 Troubleshooting
Check the Power LED
Check the Power LED. If it is lit, proceed to the next troubleshooting step. If it
is not lit, perform the following steps.
1. Power cycle the DW6000 by unplugging the power cord from the power
strip or surge protector, waiting 10 seconds, and plugging it back in.
2. If the Power LED is still not lit, check that the AC cord is securely attached
to both the power adapter and the DW6000.
3. If the Power LED is still not lit, plug a small appliance, such as a radio, into
both the power strip or surge protector and the wall outlet or other power
source. If it works, the power sources are functional. Call customer support
for assistance.
Check the LAN LED
Check the LAN LED. If it is lit, proceed to the next troubleshooting step. If it is
not lit, perform the following steps.
1. Check that the Ethernet cable is connected to the DW6000 LAN port and to
the computer’s Ethernet port.
2. If the LAN LED is still not lit, power cycle the DW6000 by unplugging the
power cord from the power strip or surge protector, waiting 10 seconds, and
plugging it back in.
3. If the LAN LED is still not lit, check the Windows Device Manager to see if
your computer's NIC is installed correctly.
Figure 24: DW6000 power and cable connections
Transmitcable
(Satellite Out)
AC power
cord
Ethernet
cable
Ethernet
Receive cable
(Satellite In)
Power
supply
DC power
cord
Surge protector