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32 DW6000 Troubleshooting
Internet Connectivity
Sometimes the Internet or Internet site is experiencing problems. Try pinging
the DIRECWAY Web server (www.direcway.com) instead of the Web server or
site you could not connect to.
Note: The DIRECWAY Internet server may not be accessible or may not respond.
In such a case, you should try to ping another Web server.
If pinging the DIRECWAY Web server succeeds, the problem is probably in the
particular Web server that you were trying to access. Try accessing it later.
If pinging the DIRECWAY Web server does not succeed, try pinging the DNS
server address 198.77.116.8. If you cannot ping that address, contact customer
support. If you are a business customer contact your System Administrator.
If you can ping the DNS server address but not surf the Internet, check the DNS
Server settings in your operating system TCP/IP settings. In Windows 2000, for
example, the menu is accessed using the instructions below. Other Windows
systems will have similar windows and menus.
1. Go to
Programs→ Settings→ Control Panel→ Network and Dial-up
Connections
.
2. Right-click on the
Local Area Connection icon and select Properties. The
Local Area Connection Properties window appears.
3. Select TCP/IP from the list of components and click Properties. The
Internet
Protocol (TCP/IP) Properties
window appears.
4. Click
Advanced. The Advanced TCP/IP Settings window appears.
5. Click Add in the Default Gateways box. A TCP/IP Gateway Address screen
appears.
6. Type
198.77.116.8 in the Gateway field and click Add. The address is
added to the Default Gateways list.
7. Click OK to close all the windows.
8. Now try accessing or pinging the DIRECWAY Internet server or other Web
servers again. You should be successful.
If these steps do not work, wait awhile and try them again. There may be a
temporary Internet connection outage.
If you still cannot surf the Internet and you are using a firewall, work through
the firewall instructions below. Otherwise, please contact your service provider
for further assistance.
Check for virus and
firewall issues
If you have checked gone through all the steps in this section and still cannot
surf the Internet, check your computer for viruses. A virus can prevent you from
operating normally. If you find a virus, delete or disable it and try surfing again.
If you are using a firewall, check that none of your settings are blocking access
to the Internet or the DIRECWAY servers. If you do not know how to do this,
disable the firewall. If you can surf after disabling the firewall, you need to learn
how to set up the firewall so that it does not block DIRECWAY. Refer to the
firewall manufacturer’s instructions.
Finally, check and make sure you are using the latest version of your virus
and/or firewall program. These are updated frequently. If you are not using the
latest version, update and run the programs again.