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Cisco Systems Intelligent Gigabit Ethernet Switch Modules for the IBM BladeCenter, Software Configuration Guide
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APPENDIX
C
Getting Help and Technical Assistance
If you need help, service, or technical assistance or just want more information about IBM products, you
will find a wide variety of sources available from IBM to assist you. This appendix contains information
about where to go for additional information about IBM and IBM products, what to do if you experience
a problem with your BladeCenter system, and whom to call for service, if it is necessary.
Before You Call
Before you call, make sure that you have taken these steps to try to solve the problem yourself:
• Check all cables to make sure that they are connected.
• Check the power switches to make sure that the system is turned on.
• Use the troubleshooting information in your system documentation, and use the diagnostic tools that
come with your system. Information about diagnostic tools is in the Hardware Maintenance Manual
and Troubleshooting Guide on the IBM BladeCenter Documentation CD or at the IBM Support Web
site.
• Go to the IBM Support Web site at http://www.ibm.com/pc/support/ to check for technical
information, hints, tips, and new device drivers.
You can solve many problems without outside assistance by following the troubleshooting procedures
that IBM provides in the online help or in the publications that are provided with your system and
software. The information that comes with your system also describes the diagnostic tests that you can
perform. Most xSeries and IntelliStation® systems, operating systems, and programs come with
information that contains troubleshooting procedures and explanations of error messages and error
codes. If you suspect a software problem, see the information for the operating system or program.