![](http://pdfasset.owneriq.net/b/f3/bf334e36-f5ea-443f-85a7-da5a93898eae/bf334e36-f5ea-443f-85a7-da5a93898eae-bga2.png)
2 Gently open the transfer-guide lock-tray and remove any
media.
If necessary, remove the cassettes from the printer first.
3 If you experience difficulty in removing the media, or if
media isn’t visible under the transfer-guide lock-tray, lift the
green lever on the inner metal plate to check for jammed
media under the metal plate. Remove the media.