Filter
Top Products
Troubleshooting Problems: Symptoms and Actions
Use the following table to locate a symptom, such as paper jams repeatedly in printer,
and then perform the suggested action to solve the problem.
Table 8 (Page 1 of 7). Troubleshooting Problems: Symptoms and Actions
Symptom Action
A message appears in the
message display area
See Appendix B, “Understanding Printer Messages” on page 215.
Solid rectangles in the message
display area
This usually indicates a problem with the controller card or one of its
options such as a SIMM or hard drive.
Response: Make sure the SIMMs are in the correct group of sockets and
are installed correctly. See Chapter 7, “Installing Printer Options” on
page 149 for instructions on installing the optional SIMMs and hard drive.
No display messages No message is in the message display area.
Response: The printer may not be turned on or the power cord has
become unplugged. Press the power switch to power on the printer.
Make sure the power cord is plugged in.
Changed toner cartridge and the
printer does not work
You have installed a new toner cartridge and now want to resume printing,
but the printer will not resume printing.
Response: Turn off the printer. Open the printer and reseat the toner
cartridge. The printer will not print when the toner cartridge is not seated
correctly.
Appendix A. Troubleshooting Problems 207