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Appendix E. Answering Your Questions
? How can I order supplies?
You can order supplies from your authorized IBM dealer or by calling IBM Printing
Systems Company at 1-888-IBM-PRINT.
See “Ordering Supplies” on page 19 for information on ordering supplies.
? How can I obtain support?
During warranty period, in Canada and the United States, you can contact your
point of purchase or you can call IBM Monday through Friday, at 1-800-358-6661.
You will need the printer serial number available.
? How can I find the printer serial number?
The serial number is printed on a barcode label above the toner cartridge. See
“Locating Printer Serial Number and Machine Type” on page 205 for more
information.
? I want to add more memory to the printer. What type of memory do I order?
You can order DRAM and FLASH SIMMs for this printer. Both types of memory
support downloading of fonts and improved print performance. See “Optional
Features” on page 13 for a discussion of optional features including memory and
“Ordering Optional Features” on page 17 for information on ordering memory.
? I need to increase the amount of paper the printer holds. What do I need to
order?
You will want to order the 2000-sheet input drawer. See “Optional Features” on
page 13 for a discussion of optional features and “Ordering Optional Features” on
page 17 for information on ordering the 2000-sheet input drawer.
? How can I find out how many pages have been printed on this printer?
You can print the printer configuration page which also tells you how many pages
have been printed on the toner cartridge. See “Example 1 — Printing the Printer
Configuration Page” on page 32 for detailed instructions.
? How can I find out what version my printer's “operating system” is at?.
You can print the printer configuration page and look under the category called
Code Levels See “Example 1 — Printing the Printer Configuration Page” on
page 32 and “Reading the Printer Configuration Page” on page 34 for detailed
instructions.
? I want to use the TonerMiser feature; how do I use this feature?
From the operator panel, under CONFIG, select QUALITY, then select ECONO.
See “Configuration (Config) Menu” on page 51 for detailed instructions.
? I want to use the Powersaver feature; how do I use this feature?
Copyright IBM Corp. 1997 273