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Error Messages
The following error messages require operator intervention; they are listed numerically.
02 TONER LOW
Meaning: The toner in the printer cartridge is low.
Action: Check the next several pages of printed output. If the print quality is
acceptable, press the Continue key to clear the message. Ensure that a new
toner cartridge is available. When the print quality becomes unacceptable, install
the new toner cartridge (see “Changing the Toner Cartridge” on page 140).
Note: If the print quality is unacceptable and you do not have a new toner
cartridge, remove the old cartridge from the printer and gently rock it back and
forth. This may temporarily improve the print quality of the old cartridge.
04 TONER CART MISSING
Meaning: The toner cartridge is either missing or is not in place.
Action: Open the printer and make sure the toner cartridge is seated correctly. If
you have not installed a toner cartridge, do so now.
05 LOAD STAPLES
Meaning: The staple cartridge is either missing or is empty in the 2000-sheet
finisher.
Action: Load a staple cartridge in the 2000-sheet finisher. See “Installing a Staple
Cartridge” on page 191.
06 COVER OPEN
Meaning: The top or right cover is open.
Action: Close the cover that is open.
07 FINISHER COVER OPEN
Meaning: One of the 2000-Sheet Finisher covers is open.
Action: Make sure all covers are closed.
08 STAPLE JAM
Meaning: A staple is jammed in the stapler unit.
Action: Open stapler cover and remove staple(s). Follow instructions printed on
label inside the stapler cover or review “Clearing Staple Jams” on page 136.
11 LOAD paper_size IN tray
Meaning: The tray is out of paper or it contains the wrong size paper. The
message identifies the size of paper (
paper_size
) and the tray (
tray
) that needs
paper.
Action: If the tray is empty, refill it. The printer resumes printing on its own.
If the printer contains the wrong size paper, you have two choices: to use the
current paper size, press the Continue key; otherwise, load the correct paper size
into the bin.
Appendix B. Understanding Printer Messages 221