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Accessing Publications Online
Publications in the product libraries are included in PDF or HTML formats, or
both, on the product CD. To access publications using a Web browser, open the
infocenter.html file, which is located in the appropriate publications directory on
the product CD.
When IBM publishes an updated version of one or more online or hardcopy
publications, they are posted to the Tivoli Information Center. You can access
updated publications in the Tivoli Information Center from the following Customer
Support Web site:
http://www.tivoli.com/support/documents/
The Tivoli Information Center contains the most recent version of the books in the
product library in PDF or HTML formats, or both. Translated documents are also
available for some products.
Note: If you print PDF documents on other than letter-sized paper, select the Fit to
page check box in the Adobe Acrobat Print dialog (which is available when
you click File —> Print) to ensure that the full dimensions of a letter-sized
page are printed on the paper that you are using.
Providing Feedback about Publications
If you have comments or suggestions about Tivoli products and documentation,
send an e-mail to pubs@tivoli.com or complete the customer feedback survey at
the following Web site:
http://www.tivoli.com/support/survey/
Contacting Customer Support
If you have a problem with any Tivoli product, you can contact IBM Customer
Support for Tivoli products. See the Tivoli Customer Support Handbook at the
following Web site:
http://www.tivoli.com/support/handbook/
The handbook provides information about how to contact Customer Support,
depending on the severity of your problem, and the following information:
v Registration and eligibility
v Telephone numbers and e-mail addresses, depending on the country in which
you are located
v What information you should gather before contacting Customer Support
Conventions Used in this Guide
This book uses several conventions for special terms, actions, operating
system-dependent commands, and paths.
Typeface Conventions
The following typeface conventions are used in this book:
Bold Commands, keywords, file names, authorization roles, URLs, or
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