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Symptom Action
Test Menu items are not available If IPDS is the active data stream when the printer is taken offline, the
following Test Menu items will not be available:
CONFIG PAGE
PRINT PS FONTS
PRINT PCL FONTS
PRINT PS DEMO
PRINT SCS CHARS
These items reappear after a port timeout occurs (the length of the
timeout depends on the host or network attachment you use); they also
reappear if you power off the printer, wait ten seconds, and then power
on.
Problems printing in the 250-sheet
tray
Response: Make sure the paper is loaded correctly and that the paper
guides are aligned correctly. (see “Loading Paper into the 250-Sheet
Main Paper Tray (Tray 1)” on page 25).
Note: Closing the 250-sheet tray with too much force can misalign the
paper guides.
Factory defaults did not get reset Invoking the FACTORY DEFAULT item on the Test Menu resets most
values to the factory defaults. Some values do not get reset. These
values include LANGUAGE, AUXSIZE, PCL SAVE, PS SAVE, BI-DI, IP
ADDRESS, SUBNET MASK, GATEWAY ADDRESS, and MAC
ADDRESS.
Response: To reset all values, do one of the following:
For A4 paper: power the printer off and then power the printer on
while simultaneously pressing the Cancel Print key.
For Letter paper: power the printer off and then power the printer on
while simultaneously pressing the Online key.
Problems with pre-printed forms Response: Allow 5 mm between printed information and pre-printed lines,
cuts, or perforations on the pre-printed forms.
Appendix A. Troubleshooting 189