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Troubleshooting and Support
Troubleshooting
This section provides possible solutions for these specific problems. Try the
solutions in the order given. If the problem persists, contact technical support or
an authorized dealer for help.
Power indicator does not light
Check the following:
•
Is the appliance operating normally? If so, the power LED is probably
defective or the cable from the front panel to the server board is loose.
•
Are there other problems with the appliance? If so, check the items listed
under “Cooling fans do not rotate properly.”
If all items are correct and problems persist, contact your service representative
or authorized dealer for help.
Cooling fans do not rotate properly
If the cooling fans are not operating properly, system components could be
damaged.
Check the following:
•
Is AC power available at the wall outlet?
•
Is the power cord properly connected to the appliance and the wall outlet?
•
Did you press the power button?
•
Is the power indicator lit?
•
Have any of the fan motors stopped? (Check the fan status by logging in
to the Web-based interface as a server administrator.)
•
Are the fan power connectors properly connected to the server board?
•
Is the cable from the front panel board connected to the server board?
•
Are the power supply cables properly connected to the server board?
•
Are there any shorted wires caused by pinched cables or power connector
plugs forced into power connector sockets the wrong way?
If the switches and connections are correct and AC power is available at the wall
outlet, contact your service representative or authorized dealer for help.