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Facilitating your support call
In order to speed up the resolution of your support inquiry, be prepared to give
the following information:
•
Serial number of the appliance (to find the serial number from the
appliance interface, click more hardware information... at the bottom of
the Status page).
•
Any error messages you have received, including the time when the error
occurred.
•
Description of the processes that were running, or any configuration
changes you had recently made, when the error occurred (you can find
this information in the current system log files).
•
Additional software installed on your appliance.
•
Additional hardware connected to your appliance.
•
Procedures you've taken so far to resolve the problem.