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• Go to the Video Server screen on the Web Management interface (see the screen image
below, detailed in the following section) to check whether the Automatic Screen Alignment
option is enabled. If it is not yet enabled, select the option, click “Submit” and then go to the
Apply Settings screen and click “Restart Servers” to restart the switch with the new settings.
• When the viewer connection is made, select the
Adjust Screen option on the viewer’s Quick Menu
to display the Adjust Screen window. Check
whether or not you have Automatic Centering
enabled. If it is not yet enabled, select/enable
it. If it is already checked, uncheck it, wait at
least 15 seconds, then check the option again
to force the video server to align (center) the
display on the viewer screen.
I can log in and make a successful browser connection with the switch, but I can’t make a
valid viewer connection or the switch doesn’t respond to my viewer connection request.
• The switch’s video server may not be functioning properly. First, make sure your account
has the SUPERADMIN privilege. If not, you should request one that has the SUPERADMIN
privilege to do the troubleshooting job for you. Next, go to the Apply Settings screen on the
Web Management interface and click “Restart Servers” to restart the switch. Wait at least 10
more seconds for it to start completely, then try to make the viewer connection again to see
Adjust Screen
Automatic Centering
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VIEWER CONNECTION