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34 Appendix C Troubleshooting
Kingston Technology Company MCMaster User’s Guide - Rev. B06
Interpreting the Results
If the board fails the EEPROM test, try reprogramming the EEPROM using the
EPROM.EXE program supplied with the MCMaster option disk. If you do
this, and the test still fails, contact your dealer or Kingston Technical Support
for further assistance.
If the POS Register test fails, the MCMaster is for some reason not supplying
the correct ID to the Micro Channel bus. You can try inserting the MCMaster
into another slot if one is available.
If this fails, inspect the card-edge connector for contamination and clean it if
necessary. The easiest way to do this is by gently rubbing the contacts with a
pink eraser until they are restored to a shiny gold color. Several commercial
cleaners are also available specifically for cleaning gold contacts.
If neither of these actions corrects the problem, contact your dealer or Kingston
Technical Support.
If one of the Memory Tests fails, try replacing one or both installed memory
modules. If one SIMM is defective and the other is not, you'll be able to
determine which by a process of elimination. Remember if you go through the
swapping process that a single SIMM has to go into the slot closest to the planar
board.
If any of the other tests fail, something on the board has malfunctioned that
probably cannot be corrected in the field. Contact your dealer or Kingston
Technical Support for information on getting the board repaired.